Privacy Policy

Effective: September 23, 2026

Not legal advice. This policy describes how Tee Line Solutions handles information in plain language. It is pending review by our attorney and does not constitute legal advice.

What this service does

Tee Line Solutions provides an AI phone-answering service for golf courses. When someone calls a course using Tee Line, an AI assistant answers, responds to questions from information the course has approved, and — only with the caller's verbal consent — may send a booking link by text message.

Information we collect

Call audio. Calls answered by Tee Line are recorded. Every call begins with a spoken notice that the call is recorded, consistent with Pennsylvania's all-party-consent recording law (18 Pa.C.S. § 5704).
Call transcripts. We store text transcripts of calls so the course can review conversations, follow up on requests, and improve the accuracy of approved answers.
Phone numbers. A caller's phone number is collected only as needed to deliver a booking link or other information the caller explicitly requested during the call. We confirm the number with the caller before sending anything.
Contact inquiries. If you email us at [email protected], we keep your message so we can respond.

How information is used

To answer calls on the course's behalf and complete caller requests (for example, sending a requested booking link).
To let course staff review call transcripts, monitor service quality, and follow up with callers who asked to be contacted.
To operate, maintain, and improve the service.

We do not sell personal data. We do not use call recordings or transcripts for advertising, and we do not share caller information with third parties except as needed to operate the service (for example, our telephony and hosting providers), or as required by law.

Text messages (SMS)

Tee Line sends text messages only when the caller asks for one during a phone call — typically a booking link. The AI asks for verbal consent on the call and confirms the phone number before sending. Messages are transactional, not marketing. If you receive a message in error, reply STOP to opt out, or contact the course directly.

Retention

Call recordings and transcripts are retained for 90 days from the date of the call, then deleted. Phone numbers collected to send a requested booking link are kept only as long as needed to deliver the message and maintain service records, and are deleted with the associated call record.

Your rights and deletion requests

You may request a copy of your call recording or transcript, or ask us to delete your information earlier than our standard retention period. Email [email protected] with the phone number you called from and the approximate date and time of the call, and we will respond within 30 days.

Security

We use reasonable administrative and technical safeguards to protect recordings, transcripts, and phone numbers. No system is completely secure, and we cannot guarantee absolute security.

Children

The service is intended for general golf-course business calls and is not directed at children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy as the service evolves or following attorney review. The current version will always be posted at this page, with the effective date shown above.

Contact

Questions about this policy: [email protected]